Do you offer REAL-TIME quotes? |
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YES. Our product 'QuotePower-Web FX' (QP-Web) provides
real-time quotes and news via Internet connections.
You are welcome to visit our QuotePower-Web
FX Demo.
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How can I contact your customer service? |
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Please call our Customer Service Hotline (852) 2111 7772
or email us at cs@quotepower.com.
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Will the financial information be
updated itself or do I need to press a button from time to time to update
the data? |
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The financial information is
updated automatically using data streaming. During trading hours, you will
see blue, red, or green lights flashing that represent price increase, price
decrease, or price unchanged respectively. You do not need to press any
button to refresh the information. |
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Where does your real-time data come from? |
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Our Foreign
Exchange and World Indices are provided by ComStock feed. Dow Jones' Worldwide
Financial News are provided by Dow Jones Newswires. |
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Is the financial information in Chinese? |
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We offer both English and Chinese
versions for QuotePower-Web FX. |
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Why can't I enlarge the quotation screen? |
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If your windows' resolution is 1024 x 768, you cannot
enlarge the quotation screen even you press the "Maximize" button.
It is recommended that you should adjust your windows' resolution to 800
x 600 :"My Computer" -> "Control Panel" -> "Display"
-> "Setting" -> "Screen Area" -> 800 x 600.
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How can I access QuotePower-Web FX or is installation
needed? |
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You can access QuotePower-Web FX service by our Browser
Version (login via a browser).
To enjoy all the advanced features of QuotePower-Web
FX, your browser should be Netscape 4.5 or above or Internet Explorer
5.01 or above to operate properly. If it is the first time you use this
service, you will experience a download time of around 3-5 minutes.
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What is the minimum requirement for my PC to use your
service? |
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It should be Pentium II 200MHz or above (or equivalent)
and with at least 128MB of RAM.
Please go to Minimum
Requirements for more details.
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How can I subscribe to your QuotePower-Web FX service? |
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You can subscribe either via the Internet, by fax or by
visiting our main office: 2/F, Jade Mansion, 40 Waterloo Road, Yau Ma
Tei.
To subscribe via the Internet, simply go to Online
Subscribe and follow the subscription procedures. During the process,
you need to fill out the form, read and agree to the terms and conditions.
Once you have pressed the 'Confirm' button, your subscription will be
accepted and your subscription ID will be shown on the screen. You will
receive an e-mail immediately, which confirms your username and password.
You can download the subscription
form or call our Customer Service Hotline at (852) 2111 7772 to obtain
the form. Our Customer Service Staff will process your subscription once
we receive your form. You will later receive a confirmation of your username
and password by your choice of fax or e-mail within 1 business days.
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Can I change my username and password? |
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You are free to change your password anytime after you
login, however, your username cannot be changed. Therefore, please choose
the best username that you want when you subscribe.
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Can I come to your office to see the demonstration
before I subscribe? |
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You could go to our QuotePower-Web
FX demonstration from our website, simply click on the different features
in the demo which provides you a clearer picture. Should you be interested
in the 'live/real-time' demonstration, you are welcome to visit our local
retail office. |
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Do you offer manual to show me how to use QuotePower-Web
FX? |
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The user interface design of QuotePower-Web FX is made
to be very user-friendly and we believe a detail manual is not needed.
However, we do provide a descriptive tour which introduces you to the
different features in QuotePower-Web FX. Please click here
to learn more about QuotePower-Web FX.
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Do you offer suspension service? |
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Since all subscribers can access
our service through internet all over the world even on vocation leave or
business trip, we don't offer suspension service right now. |
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How can I pay for your service? |
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You can pay either by credit card or cheque. For credit
card payment, we'll charge your card automatically every month upon your
expiry date For cheque payment, we only take 3-MONTH, 6-MONTH or 12-MONTH
payment cheques according to your service period. If you use online subscription
(as supposed to subscription by fax or by post), you can only pay by credit
card.
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What should I do if I want to terminate your service? |
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Firstly, we need
a written notice from you which you may send to us by fax or by post. You
will then be contacted by our customer service representatives and later
receive an e-mail from our accounts department to confirm your termination
request.
*Please note that as specified in our Terms
& Conditions, subscribers who wish to terminate their accounts should
give us ONE-MONTH PRIOR NOTICE. The termination date will be one month after
the next renewal date of the service period. |
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What can I do if I wish to reactivate my service? |
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If your service end date is not yet expired, you can re-activate
your service by filling the Service Reactivation Form and fax back to
us. Please contact our Customer Service Hotline (852) 2111 7772 to obtain
the form. If your service end date is already expire, you have to re-apply
a new service again and another username.
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What can I do if I wish to change my personal information
such as credit card details, e-mail address etc.? |
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Please call our Customer Service Hotline should you wish
to change any of your personal information.
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