Do you offer REAL-TIME quotes? |
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YES. Our product 'QuotePower-Web' (QP-Web) provides real-time
financial information including stock and warrant prices, broker queues,
intraday/historical charts, rankings, news, portfolio, limit alerts, etc.,
via Internet connections. We also offer up-to-date World Indices and Foreign
Exchange, Chinese and English Dow Jones news, as our optional services.
You are welcome to visit our QuotePower-Web
Demo.
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How can I contact your customer service? |
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Please call our Customer Service Hotline (852) 2111 7772
or email us at cs@quotepower.com.
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Will the financial information be
updated itself or do I need to press a button from time to time to update
the data? |
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The financial information is
updated automatically using data streaming. During trading hours, you will
see blue, red, or green lights flashing that represent price increase, price
decrease, or price unchanged respectively. You do not need to press any
button to refresh the information. |
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Can I subscribe to Foreign Exchange alone without World Indices? |
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NO. We only offer both World Indices and Foreign Exchange
as one of our optional services
called 'Standard & Poors Worldwide Foreign Exchange and Indices'.
You can enjoy our Foreign Exchange service if you subscribe to the Full
Package or you may also subscribe to our Basic Plan and add on the 'Standard
& Poors Worldwide Foreign Exchange and Indices' optional service.For
details about the different packages offered by QuotePower-Web, please
click here.
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Where does your real-time data come from? |
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All of our Hong Kong stock quotes
are directly fed by the Stock Exchange of Hong Kong while quotes for Hang
Seng Index Futures by the Hong Kong Futures Exchange Ltd., our Foreign Exchange
and World Indices are provided by Standard & Poors' ComStock feed. Dow Jones'
Asia Pacific & Worldwide Financial News are provided by Dow Jones Newswires,
SHK's Company Profiles are provided by SHK Financial Data Ltd. |
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Is the financial information in Chinese? |
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We offer both English and Chinese
versions for QuotePower-Web. |
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Why can't I enlarge the quotation screen? |
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If your windows' resolution is 1024 x 768, you cannot
enlarge the quotation screen even you press the "Maximize" button.
It is recommended that you should adjust your windows' resolution to 800
x 600 :"My Computer" -> "Control Panel" -> "Display"
-> "Setting" -> "Screen Area" -> 800 x 600.
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How can I access QuotePower-Web or is installation
needed? |
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You can access QuotePower-Web service either by our Browser
Version (login via a browser) or by our QuotePower-Web Standalone Version
which will be sent to you in a compact disc within 2 working days after
you subscribe to our service.
To enjoy all the advanced features of QuotePower-Web,
your browser should be Netscape 4.5 or above or Internet Explorer 4.0
or above to operate properly. If it is the first time you use this service,
you will experience a download time of around 3-5 minutes. Upon receiving
the disc, you can install it onto your hard disc and you may access QuotePower-Web
by double-clicking the 'Q' icon on your desktop.
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How can I access QuotePower-Web or is installation
needed? |
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You can access QuotePower-Web service either by our Browser
Version (login via a browser) or by our QuotePower-Web Standalone Version
which you can download from our homepage : http://www.quotepower.com.
(you have to enter username, password and check the option [other services]
before you press [login] button.)
To enjoy all the advanced features of QuotePower-Web,
your browser should be Netscape 4.5 or above or Internet Explorer 4.0
or above to operate properly. If it is the first time you use this service,
you will experience a download time of around 3-5 minutes. After downloading
Standalone Version, you can install it onto your hard disk and you may
access QuotePower-Web by double-clicking the 'QuotePower Web' icon on
your desktop.
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What is the minimum requirement for my PC to use your
service? |
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It should be Pentium 233MHz or above (or equivalent) and
with at least 64MB of RAM.
Please go to Minimum
Requirements for more details.
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How can I subscribe to your QuotePower-Web service? |
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You can subscribe either via the Internet, by fax or by
visiting our main office: 2/F, Jade Mansion, 40 Waterloo Road, Yau Ma
Tei.
To subscribe via the Internet, simply go to Online
Subscribe and follow the subscription procedures. During the process,
you need to fill out the form, read and agree to the terms and conditions.
Once you have pressed the 'Confirm' button, your subscription will be
accepted and your subscription ID will be shown on the screen. You will
receive an e-mail immediately, which confirms your username and password.
You can download the subscription
form or call our Customer Service Hotline at (852) 2111 7772 to obtain
the form. Our Customer Service Staff will process your subscription once
we receive your form. You will later receive a confirmation of your username
and password by your choice of fax or e-mail within 1 business days.
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How can I change my subscription package? |
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If you are currently subscribed to the Basic Plan only,
you can add on some of our optional services or even switch your plan
to Full Package. Please call our Customer Service Hotline at (852) 2111
7772 during business hours.
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Can I change my username and password? |
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You are free to change your password anytime after you
login, however, your username cannot be changed. Therefore, please choose
the best username that you want when you subscribe.
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Can I come to your office to see the demonstration
before I subscribe? |
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You could go to our QuotePower-Web
demonstration from our website, simply click on the different features in
the demo which provides you a clearer picture. Should you be interested
in the 'live/real-time' demonstration, you are welcome to visit our local
retail office. |
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Do you offer trial accounts? |
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NO. We are bounded by our contract with the Stock Exchange
of Hong Kong not to give trials.
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Do you offer manual to show me how to use QuotePower-Web? |
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The user interface design of QuotePower-Web is made to
be very user-friendly and we believe a detail manual is not needed. However,
we do provide a descriptive tour which introduces you to the different
features in QuotePower-Web. Please click here
to learn more about QuotePower-Web.
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Do you offer suspension service? |
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Since all subscribers can access
our service through internet all over the world even on vocation leave or
business trip, we don't offer suspension service right now. |
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How can I pay for your service? |
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You can pay either by credit card or cheque. For credit
card payment, we'll charge your card automatically every month upon your
expiry date For cheque payment, we only take 3-MONTH, 6-MONTH or 12-MONTH
payment cheques according to your service period. If you use online subscription
(as supposed to subscription by fax or by post), you can only pay by credit
card.
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What should I do if I want to terminate your service? |
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Firstly, we need
a written notice from you which you may send to us by fax or by post. You
will then be contacted by our customer service representatives and later
receive an e-mail from our accounts department to confirm your termination
request.
*Please note that as specified in our Terms
& Conditions, subscribers who wish to terminate their accounts should
give us ONE-MONTH PRIOR NOTICE. The termination date will be one month after
the next renewal date of the service period. |
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What can I do if I wish to reactivate my service? |
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If your service end date is not yet expired, you can re-activate your service by filling the Service Reactivation Form and fax back to us. Please contact our Customer Service Hotline (852) 2111 7772 to obtain the form. If your service end date is already expire, you have to re-apply a new service again and another username.
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What can I do if I wish to change my personal information
such as credit card details, e-mail address etc.? |
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Please call our Customer Service Hotline should you wish
to change any of your personal information.
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